SHIPPING POLICY

Processing Time:

Orders are typically processed and shipped within 1-7 business days, excluding weekends and public holidays. While we strive to expedite every order promptly, occasional delays may occur during high-demand periods or due to unforeseen circumstances.

Shipping Methods:

Choose from our standard or rush shipping options to suit your delivery needs. Our rush shipping ensures delivery within 4 business days, while standard shipping timelines may vary based on your location.

Shipping Fees:

Shipping costs are calculated at checkout based on factors such as the weight of your order, delivery destination, number of products, and any applicable special offers. We aim to provide transparent pricing to help you understand the total cost of your purchase upfront.

Delivery Tracking:

Once your order is dispatched, you will receive a shipping confirmation email containing tracking information. You can expect tracking updates within 1-2 business days after shipment, allowing you to monitor the status of your delivery conveniently.

Rejection or Non-Receipt of Orders:

Please note that if an order is rejected or not received due to reasons beyond our control, such as incorrect address provided by the customer, refusal to accept delivery, or failure to collect the package from the carrier's facility, additional shipping charges may apply for reshipping the order.
In the event that the customer rejects the order upon delivery or is unable to receive it for any reason, please contact our customer service team at support@5dartstore.com as soon as possible. We will assess the situation and work with you to resolve any issues related to the rejected or undelivered order.
If the rejection or non-receipt of the order is due to an error on our part, such as incorrect address or shipping method, we will take appropriate steps to rectify the situation, which may include reshipping the order or issuing a refund as per our return and refund policies.

RETURN & EXCHANGE POLICY

Policy Overview:

We are committed to ensuring your complete satisfaction with your purchase. If you encounter any issues, we're here to assist you.

Eligibility for Returns/Exchanges:

Returns and exchanges are permissible under specific conditions, which include misprints, defects in the product, or if you receive the wrong item.
- To be eligible for a return or exchange, items must be in the same condition that you received them: unused, unwashed, and in their original packaging.
- This applies same for Custom On-Demand Printing Products by customers.

Return Timeframe:

Please note that we only entertain Reverse Orders within 2 days of order delivery. It's crucial to submit your request within this timeframe to qualify for a return or exchange.

Return Process:

To initiate a return or exchange, please fill out our Cancellation/Return/Exchange Form within 2 days of order delivery. Provide clear photos of the product and a brief description of the issue.
Our team will review your request and guide you through the return process.

Return Charges:

Please note that customers are responsible for return shipping charges unless the return is due to a misprint, defect, or error on our part. In such cases, only the product amount will be refunded upon return.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 6 to 8 business days.

Important Information:

We reserve the right to reject any returns that do not meet our policy requirements. If the product shows signs of being used, washed, or is not in its original packaging upon receipt of the return, it will be rejected, and no refund or replacement will be provided.
We have this strict policy because we prioritize the quality and hygiene of our products. Ensuring that returned items meet these standards allows us to maintain our commitment to providing fresh and new products to all our customers.

Product Availability:

If a product becomes unavailable after an order is placed, we offer two options:
- Customers can choose an alternative product of the same value, such as a different color or design within the same category.
- Customers can opt for a refund, and they will receive the refund as per our refund policy.

Customer Support Hours:

Our team is available Monday to Saturday, from 10 AM to 6 PM, to assist you with any questions or support you may need.

Policy Changes:

Our policies are subject to change. Any updates will be communicated through email or posted on our website.

FAQ Section:

For quick answers to common questions, please visit our FAQ section on the website.